I like to play craps and even mini-bac and you offer neither in the non smoking area. Also you don't even offer enough gaming in the non smoking area. I also want to say that I know you have a non smoking area but for one it should be downstairs not upstairs as smoke rises.

Time to get with the times and move forward and eliminate smoking.

In fact according to the CDC only 14% of the US population are smokers. You are losing business from the non smokers as they will go to the smoke free casinos. Smokers will still go gamble if your casino is non smoking because they will have no choice. All the other casinos in New England are now non smoking. And now you are subjecting your workers to secondhand smoke which is not only detrimental to their lungs but could still spread Covid as well as put them at greater risk of cancer.

I'm sure many people are still having lung issues including the workers. We are just coming off of a pandemic of an illness that attacks the lungs. I'm very disappointed that they brought back smoking. half the time the players card reader does not work- poor maintenance and allowing people to beat up the machines, security doesn’t care, they see that and say anything, also lines at voucher machines- you think security or attendants would report it, but even after tolerating all that, i can’t overstate or tolerate how they rip off people on pay-out, ,no way is it close to 91/92%, someone should investigate, are we paying for baileys renovations…. during these recent years I have TOLERATED the smell, the smoke, people eating at machines, lack of servers on the floor, people banging and punching the machines while IM PLAYING on the other side trying to relax, security does nothing about that, then there is obvious hookers walking around, problems w/players taking up 3 or 4 machines at a time- is common place and acceptable casino practice,, lack of perks - it’s a joke, I was always high limit 100 club, perk system seems to be arbitrary.

I’ve been going to Twin River since it was a dog track, I final gave up this month 2022 and will choose elsewhere.

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